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Convergys Corporation



Convergys Corporation provides outsourced customer management, employee care and integrated billing software services. Convergy’s business strategy is on developing long-term strategic relationships with clients in employee and customer intensive industries including communications, technology and financial services, as well as governmental agencies. The company has two operating units: the Customer Management Group, which provides outsourced marketing, customer support services and employee care services, and the Information Management Group, which provides outsourced billing and information services and software. Convergys has developed a base of recurring revenues by providing value-added billing and customer management, and employee care solutions for its clients, generally under multiple-year contracts.


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